Chat with Nat

Posted by Natalie DeCario on May 2, 2014 at 11:27 AM
Natalie DeCario

 

Natalie DeCario | VoIP Innovations Click for my info!

Happy Friday everyone! It’s the first Friday in May and I’m very excited for this week’s VoIP Innovations Chat with Nat because I have TONS of great things to share with you.

Let’s first talk about some things going on with our blog. Last week, you heard from one of our Technical Services Reps, Tom Cavey, who wrote a two part article on our Email and Fax services. Last week we posted Part 1, which covered Email to Fax and this week we posted Part 2 which explained Fax to Email. Make sure to check these posts out!

Next week on the VoIP Innovations blog we’ll have an article on Neuroscience and Toll-Free vanity numbers. There are proven scientific studies that show vanity Toll-Free numbers, such as 1-800-VOIP, are more likely to attract customers than a regular number like 1-800-8647. I have many more details in store for you next week on this topic, so just sit tight before you pick your next Toll-Free number.

In other news, I’m proud to announce that TheDigest.com has ranked VoIP Innovations as one of the Top 3 DID Providers of 2014. In case you’re not familiar with our DID services, all of our DIDs are carrier transparent with unbelievable flexibility. On top of that, we have some incredible features you can attach to your DIDs including E911, 411, Call Conferencing, Fax to Email/Email to Fax and much more. If you want to learn even more about the awesome services we provide at VoIP Innovations, then stop by the Services page on our website.

Now let’s get into the exciting new things we’ve added to the VoIP Innovations BackOffice! If you’re a customer who uses our International Termination services, then you’ll be glad to know that we’ve added the ability to turn those services on or off, without changing the Rate Decks. We’ve always had the option to toggle International Termination on and off, but keeping the same Rate Deck will help our customers have better control over their accounts.

 

VoIP Innovations International Termination Services International Termination Toggle Switch

 

VoIP Innovations Email to Fax Failure Notifications Here is where you can turn your Email to Fax Failure Notifications on and off.

The next feature that we added to our BackOffice was the ability to turn Email to Fax failure notifications on and off. This feature only affects the individual DID that you are working with. If you’d like to manage your other email notifications, drop down the “Account” menu and select “Email Notifications”.

The last, and most exciting announcement I have to make is that we’ve added a ticket system to our already impressive End User Portal. We launched the End User Portal at the end of March and the feedback from customers has been great. One suggestion that kept coming up in the customer feedback was that there should be a way for customers to create a trouble ticket for any issues they might be experiencing. Since we’re known to give our customers pretty much whatever they want (yes, we love to spoil them :)), we created an End User Portal Ticket System. Once the End User submits a ticket, it goes to the resellers, who can access all tickets by dropping down the “Clients” tab and selecting “Tickets”. This is an overview of all tickets submitted by all end users. If you’d like to see tickets for a particular Client, then open that individual Client and select the “Tickets” tab. From this point, the reseller analyzes the ticket to see if this is something they can handle and if they can’t, then they can create a ticket and escalate the issue to our VoIP Innovations Technical Services Representatives.

 

VoIP Innovations End User Portal Ticket Dashboard End User Portal Tickets Dashboard

The very last piece of news that I have to share this week is that we’ve added a massive collage to our office! We’ve been planning and creating this for weeks now and believe me the pictures I’ve shared on our social media sites just don’t do it justice! Below are a few pictures of the whole thing, along with some close ups, and here is a link to a time-lapse video I created that shows the whole installation process.

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Tags: VI News

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