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Guest Post: What to Look for in a VoIP Service Provider

Posted by Natalie DeCario on June 25, 2013 at 4:28 AM
Natalie DeCario

Our Guest Post today comes from Parker Hansen who works for the tech publishing company, Top Ten Reviews.

What is VoIP?

Voice over Internet Protocol, or VoIP for short, is an innovative and inexpensive alternative to a regular phone line. It uses a high speed internet connection and converts audio signals into digital data that is sent in the form of data packets over an IP network. It is available on computers, smart phones, and other internet capable devices like gaming consoles and tablets. It offers many different features that aren’t available with a regular phone service. Besides offering an abundance of features, it is usually less expensive. So if you’re looking to cut costs, VoIP is something to consider.

What Features to Look for

What to Look for in a VoIP Service ProviderDepending on what type of features you feel are necessary, most service providers have different features and pricing options that will fit your needs. Many providers offer very basic service plans and features, while others have just about every feature you could ever need. Some features to look for:

  • Long Distance Calling
  • Voicemail
  • Caller ID
  • Unlimited Minutes
  • Call Blocking
  • Ability to add multiple lines

Customer Support

Your provider should also offer customer service and support. Should you run into any problems or have questions, customer support in the form of email, telephone, and fax will be of great help. Many providers also offer a FAQ page on their site, as well as a knowledge base and forums.

Contract or Month to Month?

Service providers offer yearly contracts and month to month service plans. You should check to see whether or not there is a cancellation fee, and if so, how much. Prices vary greatly so make sure you pick one that fits your needs, and is within your price range.


You can use your existing phone equipment with most VoIP providers with the use of an adapter. Some providers might charge a setup fee. If there is a setup fee, it is generally pretty low, but it is still something you will want to consider when choosing a VoIP service provider.

Because Voice over Internet Protocol offers many more features than traditional phone companies, and has many more features, it is something you should consider if you’re looking to cut down on expenses and save some money.

Tags: Guest Post, Entrepreneurship

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