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Is Your VoIP Service Secure Enough?

Posted by Natalie DeCario on July 1, 2014 at 6:16 AM
Natalie DeCario

Before you decide to implement VoIP services you need to uncover the box and perform a lot of security optimization tasks in your main business data server. Voice over IP is not a completely radical idea. It was there in the past, remaining unnoticed as it was applied in toll-bypass or at ATM counters. VoIP offers you a cheaper communication opportunity than other than the existing systems. Let’s talk about some of the well-known issues and see how to tighten the security loopholes for an unmatched and highly secured communication experience using your VoIP service.

Call encryption is necessary

When using VoIP, you are automatically falling in the pool of security threats of the internet. If you are making a call through VoIP to a conventional number you are facing both types of security vulnerabilities. One possible solution to this problem is call encryption, since you cannot stop the hackers who intercept your call. A VoIP call follows a complicated path through multiple routers, servers and network carriers. Therefore, call encryption is the only way out. The most robust call encryption method is 256 bit AES encryption. This encryption technology is available with a few major VoIP service providers such as Skype.

Secure your computer

Is Your VoIP Service Secure Enough?No matter how secure your VoIP service provider is, you are letting the hackers do their tricks if you have an unprotected PC. When you make calls using an unprotected or infected PC, hackers can track down what you are doing. They will simply retrieve voice data right from your PC. Call encryption and other security settings will not work unless you have a stronghold in your own PC. To solve this issue, you need to install good security software in your PC and keep it up to date. Avoid clicking on suspicious links and do not ever open unsolicited email attachments. If you pay attention to these issues, you can easily keep the keep interceptors at bay. Nowadays, separate VoIP phones are also available. These devices minimizes the risks involved in using a PC.

Network monitoring and firewall

Hackers and call interceptors can get access to your system through open and unmonitored network ports. You must close all the doors that are not in use by using a strong firewall application. A firewall is something that filters the packet data sent and received via all the available ports. You can also install a hardware firewall with your routers. This way, you can filter out the security threats in the preliminary stage. There are also various network monitoring applications are available. In a large sized company, a network monitoring application is pretty useful as it tracks all network activity and gives you a detailed graphical report. When VoIP applications are in use, a network monitoring software can alert you for any abnormal network activity that could be a possible intercept threat.

Multi-level security authentication

You must set up a multi-level security authentication system for accessing VoIP service. This way, you can prevent eavesdropping. First, you must have password authentication in your system for logging into your account. Then, you must set up a different password or pin authentication for accessing VoIP service. It is best if your VoIP service provider offers you email and mobile notifications when you log in and log out every time you use the service. This way, you will know who is logging into your account and when.

About the Author: Michelle Patterson is excited about the new technologies that are reshaping the way we stay in touch and communicate, particularly in business. She works with companies that are introducing these technologies to make understanding them easy for regular people.

Tags: Entrepreneurship

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