Lately we’ve been talking a lot about our Porting Team and how there have been some changes made. One of the biggest changes was the Porting Representative system they instituted. This system has been up and running for a few weeks now and so far it’s been going great. Having one rep manage a port throughout the entire process has proved to be a real success.
We thought that since our customers are interacting with our reps everyday it’d be a good idea for them to know who they’re talking to. Below are pictures and bio’s for each of our porting team members. We’ll also be working on adding this to our BackOffice so customers have access to it all the time. The next change that you can expect to see with our Porting Department is the ability for customers to select which rep they'd like to work with. Right now, the reps are automatically assigned.