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Meet our Support Team

Posted by Natalie DeCario on January 21, 2014 at 12:45 PM
Natalie DeCario

"I love the fact that whenever I call in I feel like I'm talking to a friend and not a drone. VoIP Innovations is personable and it's like inviting your friends over for dinner!" - KW Corporation

"This kind of support is rare. And I will not forget it." - Secure Networks, LLC

"I want to thank you for the level of support I have been provided by your staff. Throughout my 2-1/2 year experience with your company I really have appreciated the efficiency of your support system." - Calls from Walls LLC

"With a support staff like you have, your company is in good hands." - InPhonex

I bet you feel like you're about to read an amazing story on what makes our Support Team so fantastic. If that's the case, then you're absolutely right! You can have the best processes and procedures in places, but without the best people getting everything moving, you're probably going to run into some problems. Here at VoIP Innovations, it's our people who keep our company thriving. Two weeks ago we introduced you to our Porting Team (who are made up of equally fantastic people!). Today we'd like for you to meet our Support Team!


Randy Stegner, Operations Manager Randy Stegner (Operations Manager):
I’ve been with VoIP Innovations for nearly four years and absolutely love it! It’s such a great company and I love the day to day interaction with our staff and our customers. What great teams we have from engineering to porting and support. Outside of work, I’m obsessed with golf, enjoy video games, church, and family (not necessarily in that order!) I also enjoy camping and love to go to the beach. I have a wonderful wife who is my best friend and twin children, Randy and Karli who are nearly 21 years old.



Dustin, Support Team Dustin Campbell (Technical Service Supervisor):
I have a 7 year old son, Aidan which I spend most of my time with. He is one of the most awesome little guys that I know. In my off time, I enjoy playing video games, and reading books.



Tom, Support Team Tom Cavey (Support Representative):
I’ve been with the company for over 3 years now, and moved to VoIP Innovations customer support about one year ago. I like the fast pace and technical aspects of my position. In my free time, I love spending time with my wife. We enjoy playing video games together, going to heavy metal concerts/listening to music, dining out, and traveling when possible. I also really enjoy watching the Steelers during football season.



Ian, Support Team Ian Hambelton (Support Representative):
Having a penchant for German automobiles and sport driving, much of my off time is spent modifying them or racing on the weekends at local events or open track days at the Pittsburgh International Race Complex. Aside from motorsport I can be found biking, rock climbing, or doing just about anything outside.



John, Support Team John Livingston (Support Representative):
I'm 28 Years old and have been working at VoIP Innovations for a little over three years. Initially I started in the porting department and move over to technical support so I know a decent bit about both departments. In my free time I spend a pretty nice chunk of time either playing video games or spending time with friends and family. Beyond this I'm really interested in music and play the saxophone.



Cameron, Support Team Cameron Nutter (Support Representative):
I enjoy spending time with my siblings. (I'm the oldest of 5 children so believe me, there is plenty of time to be spent.) I also enjoy relaxing and hanging out with my puppy Paisley. One of my favorite hobbies is watching movies and adding to my Blu-Ray collection. On the weekends, I participate in a flag football league with my friends.

Tags: VI News

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