Today to get the chance to hear from one of our very own Porting Representatives, Tyler Weimerskirch. Tyler has been with us for almost a year now and he has some great things to share with you that will make your lives easier. Take it away Tyler!
A nice tool that we have for our customers that many are not aware of is our Provisioning Check Tool. This tool allows the customer to enter a number and see if we have a carrier that can cover the area for that number per filling out a port request. It also allows the customer to see if we have a carrier that can offer a feature for the number they are provisioning. These features include T38, Outbound CNAM, 411 directory Listing or SMS.
If you are a VoIP Innovations customer and are interested in accessing this tool from your BackOffice account, here are the easy steps:
- Log in to your BackOffice account
- Dropdown the Porting menu
- Click on Provisioning Check
- Enter the number in the box under TN(s)/NPA+NXX(s) to Search *
- Select any DID features you would like to search for
- Click the black button that says Check LNP Availability
This will tell you if the number(s) you are trying to port to VoIP Innovation is portable or not before setting up a port request. It’s an overall great tool that designed to save our customers time.
Thanks for the information Tyler, I’m sure our customers will appreciate it if they aren’t already utilizing this tool. Since we’re talking about our Porting Department, I’d just like to make two quick announcements. The first is that starting today we have officially adopted new hours. Our Porting team will be available to you Monday through Friday from 8:30 am to 5:00 pm EST.
The second announcement I have to make is that we are now in full swing of our Porting Representative System. This was designed so that one Porting Rep is assigned to one port instead of having different reps come in and out depending on the stage of the port. Very soon you’ll see an article that introduces you to all of our Porting Reps!
Have a question about something that goes on at VoIP Innovations? Don’t hesitate to ask! You can reach out to us on our social media sites or you can even shoot me an email at firstname.lastname@example.org.