Our Project Porting Specialist, Jenna LaVecchia, has come up with a list of requirements that VoIP Innovations' customers should consider before submitting a project port.
Take it away, Jenna!
- Multiple end users and/or different addresses that are on the same reseller account and need to be completed on the same date
- More than one underlying carrier for one customer
When a customer is determining whether or not a port is a project, they should ask themselves these questions:
- Am I using a reseller and have more than one address or multiple underlying carriers?
- Am I a reseller and have multiple end users with different addresses?
- Is my end user porting at least 10 TNs?
If you can answer 'yes' to these questions, then it is likely the port request would be considered a project.
To request a review and get pricing for this possible project, you will need to have the following information to start the process:
- The completed Project Spreadsheet
- The TN list in its entirety - NPA NXX XXXX
- The Minutes of Usage(MOU) total for the entire TN list
- All requested features such as T-38 or CNAM
Providing this information will allow the system to scan our carrier list to match the TN with the carrier who can best support the requested features. We will send the request to those carriers for pricing. Once we get the carrier offer back, we will send it to you for your approval.
At this point a project port will be created in the BackOffice and you will be required to e-sign the Letter of Authorization (LOA). The LOA, along with a carrier specific spreadsheet, will go to the carrier for processing.
All updates for your project are handled through our Porting Note system, so be sure to have the correct email address listed for Porting Contacts on your account. When requesting updates, you can add a porting note and then you will get a response as soon as possible.
If you need to update information, use the Porting Notes or the email thread that was sent with the offer. Also, if you are asked to supply a document, please upload it to the port.
More points to remember:
- The customer must supply a valid endpoint group (the ID, not the name) that the numbers will be built to upon completion. Sometimes customers forget to include this on their project spreadsheet, or they will supply an invalid one that has not yet been created. This is especially helpful for our Project Porting Specialist when figuring out who the project belongs to.
- By using the end point group ID, the Project Porting Specialist is able to look up the customer to which the project belongs to in our BackOffice. Some of our customers have multiple accounts; therefore, it becomes a bit difficult finding out exactly where they need to be submitted. When a customer submits a project, they simply send the spreadsheet directly to the project email. More often than not, the email doesn’t have the correct BackOffice account listed.
- Also, projects going to Level3 can have three losing carriers at max. If there are more than three losing carriers, the order will have to be split into multiple projects or have another carrier considered. Ninety-nine percent of projects are requested to go to Level3 by our customers. Sixty-five percent of the time they have entirely too many losing carriers, resulting in multiple projects. Inteliquent is the only carrier we have who does not have a limit on the amount losing carriers.
Be aware that the Standard Porting Team does not have access to make changes or updates to your projects. All customers will be advised to contact the Project Department directly or through our Porting Notes system.