Sangoma acquires VoIP Innovations

BackOffice Security

Posted by Jason Tapolci on April 2, 2013 at 10:38 AM
Jason Tapolci

Henry Ford once said, “The only real security that a man can have in this world is a reserve of knowledge, experience and ability.” At VoIP Innovations, we believe in just one more security; the luxury of knowing how to optimize your BackOffice security.

We want our customers to have comfort in our systems and for that to happen, they have to trust us with their information. We’ve done as much as we can with security, but unfortunately, we can’t have someone monitoring each individual account on a 24/7 basis. To remedy this problem, we’ve come up with some general tips to help our customers protect themselves.

Here is a list of Back Office Best Practices to follow:

  • Remove old employee logins
  • Change the password routinely
  • Keep contacts up-to-date

Besides these tips, we’ve developed a Customer Proprietary Network Information (CPNI) code that is designed to further protect our customers. Only main account administrators are able to access this feature. Those admins can see their CPNI code by going to our Back Office, opening the Account tab, and clicking on settings. Once there, they can retrieve the individual code for their account.

CPNI Snip Where you can find your CPNI code

The CPNI is generally used when a customer is having trouble accessing their account. The most common reason customers use this is because they have forgotten or lost their password and don’t have access to the email address we have on file. If anyone would like more information on CPNI and customer security, you can read over this FCC article on Protecting Your Telephone Calling Records.


Tags: Back Office, VI News

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