Since we have placed ourselves in a unique spot, we truly have a front seat view of the wholesale VoIP industry. Not only do we occupy that front seat, but we also play a large role in the direction that the industry is moving. The attitude we have toward transparency in the products we develop has been our proven key to success. Since we’ve added the ability to view and select carriers, our BackOffice platform, Titanium III, has become a tool unlike any other.
Once a customer is logged in to the BackOffice, they can view and select services such as DIDs, origination or termination, from a list of the industry’s top carriers. The control is completely in the customers hands when it comes to using or not using a specific carrier.
The wholesale VoIP industry has always aggregated carriers together in order to deliver a service but customers were blind as to what underlying carrier (ULC) they were getting. They would select their preferred wholesale VoIP carrier and then the rest would be out of their control. We are determined to make sure that these days come to an end.
“This has been a decision we’ve been mulling over for two years,” stated our President, Jason Tapolci. He went on to say, “we kept asking ourselves, ‘if we were a VoIP Innovations customer, would we like the ability to see and choose the carriers?’ The answer was always YES.”
Customers in the VoIP market want to see more control and transparency over their services. We recognized that need and answered the demand by offering complete control over the ULC, as well as providing other robust and user-friendly services that are already available in our BackOffice.
The unmatched transparency that we offer to our customers allows them to avoid dealing with multiple carrier agreements, pricing structures, operational policies/procedures and invoices. Instead, we jump through all the hoops and manage the carriers for our customers. With no contract and at a tremendous carrier volume discounts, we have proven to be one of the industry’s leading wholesale VoIP providers.