You read that title correctly! We want to give you two months* free of porting fees, activation fees, and MRCs (monthly recurring costs) when you port in 5,000 or more DIDs. You're only responsible for the usage** that your numbers generate.
If you have Toll-Free origination services then you need to keep reading. We’re here to tell you that we can reduce your costs if you have a high volume of traffic. Move your Toll-Free numbers to our network and we’ll give you a low, flat rate on the usage!
Traditionally, upgrading communications meant the purchasing of new hardware, with an updated set of features. It’s likely that some of those features were critical to your upgrade while others went unused. The choice of a phone system was critical, because it required a sizable capital investment. Today, with the introduction of Communications Platform as a Service (CPaaS), a cloud solution offers a communications upgrade that is flexible and agile, while supporting an increasingly mobile staff.
Today we're wrapping up the 2018 TADHack Global Hackathon! Congrats to the organizers, our co-sponsor, and the participants for making this another successful hackathon. There were over 3,000 participants and through their hard work over the weekend the teams were able to complete over 100 hacks.
The teams built solutions that ranged from a smart motorcycle rider airbag and jacket, to an encrypted prescription service, to an SMS notification system that monitors humidity, temperature, movement, and noise. Though all of the hacks were unique and well designed, there could only be a few winners.
We chose Global Winners as well as Location Winners for South Florida. Our decision was based on the creativity, innovation, and real world application of their solutions. We're proud to say that these services were all built using our Apidaze communications APIs. Be sure to check the links to watch the pitch videos for each solution.
We are pleased to announce a new strategic partnership with KPN, a leading Dutch telecommunications company and IT service provider. As a result of this partnership, our CPaaS product, Apidaze, is featured in the KPN API Store. KPN customers in the Netherlands can access Apidaze products such as voice, SMS, and WebRTC to help them harness the power of programmable communications in their business operations.
Our Apidaze product enables users to create custom communications solutions by utilizing simple APIs for voice, SMS, and WebRTC. Apidaze Voice is the first Apidaze API that KPN brought to market. Developing communications solutions with Apidaze Voice lets KPN customers go to market quicker and with more innovative voice services for a wide range of applications.
A 2015 “Forecasting Utilization of Toll-Free Numbers” report from the North American Numbering Plan Association (NANPA) estimated that by Q1 2018, 100% of toll-free numbers would be in use with a 66% probability of exhaust. In comparison, 85% of numbers were in use in Q2 2015 with a less than 1% chance of exhaust.
Artificial Intelligence (AI) in the contact center hasn’t always been known for its user-friendliness. From a computer that always thinks you’re saying “refill prescription” when you’re really saying, “cancel prescription” to one that leads you through multiple questions before it recognizes that you are, indeed, the cardholder on your Nordstrom account, the benefits from AI have often been unappreciated by consumers and end users.
You might not love them, especially when they’re used to make spam calls, but the fact is we need toll-free phone numbers. We like them, even with the majority (63%) of us turning to them for customer support.
Overall, the annual growth rate in registered toll-free numbers has hovered near 9% since 2010. There are over 40 million in use today, with so much demand that there are now several alternatives to the classic 800 including 888, 877, 866, 855 and 844.
Think about it: what would your impression be of a company that didn’t offer a toll-free number for customer support? Probably not good.
On the contrary, we’ve seen these numbers promoted in some of history’s catchiest marketing jingles: 1800Mattress.com’s "1-800-MATTRES,” Stanley Steemer’s “1-800-STEEMER,” and J.G. Wentworth’s “877-CASHNOW.” The reality is that toll-free numbers are a pervasive part of everyday life, and they’ll continue to be moving forward.
Communications technology is a priority at any enterprise, but often determining whether to focus on internal communications or the customer’s experience is a challenge. Collaborative tools for employees can allow for innovation and productivity improvements, but it’s also critical to present a consistent message to customers. Many enterprises are using a strategy that combines Unified Communications as a Service (UCaaS) with Communications Platform as a Service (CPaaS).
There’s no denying the evolution of customer communications over the last 20 years. Today, tens of millions of text messages, online messages and social posts are sent each minute for brand engagement. But that doesn’t invalidate the telephone as a critical touchpoint.
Consider the financial services industry: 84% of customers say they still want the option of a live person for discussing their banking needs, and expect this need to stay the same five years from now. Even millennials still prefer phone for handling certain banking needs (a recent study from Humley found that 56% would rather communicate with a live person than a chatbot).
We see this pattern across several industries. When traveling, 89% of customers prefer help from a live person when something has gone wrong. In healthcare, 94% of patients prefer to speak with a real person than a virtual agent. Overall, phone has proven to be invaluable during certain stages of the customer journey, like in the purchase phase of the buying cycle or when a problem occurs.