We'll be at ITEXPO 2019. Will you?

Posted by Natalie DeCario on January 16, 2019 at 9:51 AM


ITEXPO is the first of many events we have planned in 2019. Are you attending? If so, we'd love to meet up and talk about how VI can potentially help you reduce costs, add additional revenue streams, and more. Here's a quick overview of our offering:

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Tags: Telecom, ITEXPO, CPaaS, Showroom

Introducing International Fraud Protection

Posted by Natalie DeCario on January 14, 2019 at 9:38 AM


We all understand the risks associated with conducting international business. Fraud is prevalent in our space and we’re constantly looking for ways to fight it. One way we’re tackling this issue is by introducing a new service for our customers:
International Fraud Protection.

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Tags: Fraud

Combining CPaaS and UCaaS Provides the Edge You Need

Posted by Natalie DeCario on January 14, 2019 at 6:00 AM

As with any technology cycle, providing Unified Communications as a Service (UCaaS) is becoming a challenge in terms of differentiating yourself from other providers. The solutions offered may be identical and delivered at a fairly standard price. You try to attract customers on service and reliability, but your competitors are taking the same approach. In order to gain new business, you either have to give up your margin or differentiate yourself somehow. 

If you want to stand out from other providers, offer Communications Platform as a Service (CPaaS) to customers. Combining CPaaS and UCaaS offers a truly integrated solution and provides value to enterprises.

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Tags: CPaaS, UCaaS

Get Ready for Rich Communication Services

Posted by Ivan Serrano on January 8, 2019 at 1:46 PM


Billions of people and businesses connect via text message every day. Despite still being the most universally used feature on smartphones, the way the world communicates has vastly gone past the capabilities of standard SMS. Unlike other apps such as WhatsApp and WeChat, standard SMS does not support group messaging features, animated stickers or read receipts. To combat these issues, Rich Communication Services (RCS) was created. With RCS, SMS text messaging will be replaced by a protocol with fewer restrictions.

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Tags: Rich Communications Services, RCS

Thailand Numbers Now Available at VoIP Innovations!

Posted by Natalie DeCario on December 18, 2018 at 1:49 PM


Our international origination footprint has just expanded into Thailand! Our coverage has grown tremendously in 2018 and we’re excited to continue that growth in 2019.

Below are the supported Thai cities. Please note that porting is not yet available for these numbers.

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Tags: International

Software Platforms Lead to the Evolution of the Contact Center

Posted by Natalie DeCario on December 17, 2018 at 6:00 AM

While contact centers are accessing new options for software through Software as a Service (SaaS), reducing costs and adding scalability, some of the fundamentals of software have remained the same. The cloud hasn’t changed the limitation of software in that once a developer puts certain features in place, it affects the solution’s uses far into the future.

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Tags: Contact Center, SaaS

CPaaS and WebRTC Emerge as Important Players in VoIP

Posted by Natalie DeCario on December 10, 2018 at 6:00 AM

Voice over Internet Protocol (VoIP) continues to gain momentum as legacy phone branch exchange (PBX) contracts run out and business owners realize the cost savings and features available through VoIP. As the year draws to a close, it’s a good idea to look ahead to the emerging technology that will shape VoIP installations in 2019, including Communications Platform as a Service (CPaaS) and Web Real Time Communications (WebRTC) – largely empowered through application programming interfaces (APIs).

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Tags: VoIP, CPaaS, WebRTC

What Does Kari’s Law Mean for E911 and My Business?

Posted by Sara Warhold on November 15, 2018 at 8:20 AM

The original version of this post contained an incorrect surname for the victim. We regrettably apologize for the mistake and any stress it has caused. 

What is Kari’s Law?

In 2013, Kari Hunt's husband stabbed her to death in a motel room. Her young daughters were in the room, on the other side of the bathroom door trying to call 911. Because the motel had a multi-line telephone system (MLTS) that required hotel guests to dial a 9 to reach an outside line, the girls were unsuccessful in reaching help. After 4 failed attempts to reach emergency responders, Kari Hunt tragically died of her injuries.

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Tags: E911

Why Web Application Vulnerabilities Demand Attention

Posted by Natalie DeCario on November 14, 2018 at 6:00 AM

IT professionals dedicate a lot of energy to security, creating business continuity plans that include extensive attention to the network, endpoint security and recovering data in the event of a breach. It’s become evident that one area is often overlooked in security strategies: web application vulnerabilities.

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Tags: Cyber Security, Web applications

TADSummit 2018: What is VI Revealing?

Posted by Natalie DeCario on November 12, 2018 at 9:23 AM


TADSummit kicks off tomorrow and we're here to tell you about the amazing new product we'll be unveiling. 
TADSummit is one of the leading programmable telecom events across the globe. It brings together practitioners who live and breathe telecom. There will be panel discussions, live demonstrations, and plenty of opportunities to connect and share ideas with people in all industries from everywhere in the world.
 

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Tags: Apidaze

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