Today’s world is full of collaboration possibilities, yet still only 24% of employees feel connected to their peers according to TINYpulse’s “2017 Employee Engagement Report.” This disconnect is significant as companies champion for cultural, behavioral and digital transformation growth.
So, what’s going on here? Research suggests three common threads for struggling organizations:
Disconnect between departments: 76% of employees surveyed by TINYpulse say they feel connected to people within their immediate team, but not to other departments. The reason for this is likely due to “app overload,” in which different departments use siloed communication tools to get work done (research estimates this can waste as much as one hour per day per employee). Sustainable growth and transformation requires seamless cross-departmental collaboration using integrated, holistic tools.
Lack of remote engagement: A recent study from Upwork found that nearly two-thirds of companies have remote workers, yet Smartsheet’s “2017 State of Enterprise Collaboration” report shows that 68% of collaboration tools are only used internally, not accounting for outside partners and select remote employees. Obviously, this is an issue. The right collaboration tools should transcend time and place to ensure work gets done, wherever employees happen to be. This could even be something as simple as providing local phone numbers to remote staff using a programmable telco platform, like Apidaze.
Failure to adapt communications: Successful organizational change is pushed from the top down, including the adoption of smarter collaboration technology. Consider, for example, Communications Platform-as-a-Service (CPaaS), which embeds communication features like voice, text and chat directly into employees’ apps and workflows. Remember that programmable telco platform mentioned above? It can also be used to experiment with CPaaS to create custom communications experiences for employees.
Your communications are what you make them. Regain control of team collaboration with a programmable telco platform that offers 100% freedom to build what you want. If this sounds like something you’re interested, but you don’t know where to start, take a look at this webinar we did. It explains the CPaaS capabilities that we have at VI and it walks you through how to set up a conference bridge in under 2 minutes using Apidaze.