Our blog is moving!

Streamlining Your VoIP Business: Automation

Posted by Daniel McFarland on October 20, 2015 at 8:36 AM
Daniel McFarland

A college student walks into a convenience store late on a Saturday. He approaches a screen. It asks for his order all while displaying a colorful buffet of his favorite fried snacks. He touches the “fries” icon. It asks for the size. He selects bucket. With a few more taps on the screen, his order is processed and delivered just as he wanted. A bucket-sized order of chili-cheese fries with extra sour cream. The college student is pleased. The convenience of the automated machine supplied him with the chili-cheese fries he desired along with more time to eat, party, and study.

As the student enjoys his late night snack, he can take solace in the fact that his college career will unlikely result in landing him a job as a fast-food cashier. Automated technology has made the human obsolete in food ordering accuracy, and while automation has taken many jobs in the stead of humans in other industries, it has also increased efficiency and saved time and resources. The VoIP industry can also benefit from automation through technologies that streamline number porting and DID procurement. In today’s post, we’ll go into how automation benefits your VoIP and ITSP business.



Number Porting

It’s time to take the leap into the digital age of number porting. Let’s say that you’re dissatisfied with the quality of your DIDs and you want to switch to another carrier. This can be a meticulous process unless your wholesale provider has automatic digital porting.

The first step in porting requires a Letter of Authorization to be filled out to allow the carrier to make the switch. Most underlying carriers still operate with paper and fax, requiring you to fill out the LOA in a handwritten form. The form is then either scanned or faxed to the ULC, which can further distort the writing on the form. This leaves room for plenty of jeopardies and errors to occur, leading to your porting request ultimately being rejected. One little error can cause a jeopardy, so you might want to practice crossing your sevens lest they look too much like a skewed “1”. This process can take up to a month to complete, provided that you made no jeopardies to your LOA.

A well designed BackOffice can help you avoid LOA jeopardies and cut the porting processing time in half. Wholesale VoIP providers that integrate one should allow you to fill out a digital LOA, which is digitally sent to the ULC in their ideal format. You may also attach a copy of your bill to drastically reduce any room for error. With a BackOffice, porting is automated from submission to management – from the moment your LOA is sent, to the status of your DIDs and Firm Order Commitment. Eliminate all the printing, signing, faxing, calling and emailing with a streamlined, automated, digital porting service.

DIDs and DID Features

If you want automation when it comes to supplying yourself with DIDs and the latest features, there’s no better way than utilizing an API (Application Programming Interface). Wholesale VoIP providers that support API usage can provision DIDs straight from their number inventory and supply you automatically. Not only can you receive numbers automatically, you can also use an API to update your DID features, such as CNAM, E911, SMS, and more.

Although utilizing an API is the most proficient way to streamline the DID provision process, having access to an online DID portal will allow you to procure DIDs in real-time. Just select your desired numbers from an online warehouse and they will be immediately made active for your end user. Once purchased, you can configure DID features and endpoints to meet your end user’s needs.

Without an API or online portal, your provider will have to utilize a provisioning team to find DIDs for you. Even less primitive systems involve you supplying your provider with emails or faxes detailing the numbers you need along with the features you want. Dealing with the traditional “paper” method leaves plenty of room for errors, with the interest of time thrown out the window.  For a truly automated experience, go with a provider that has an online portal and/or supports API usage.

Reverse Rate Decks

When a starting quarterback throws one pick-six too many, it’s time to bench him until he gets his act together. A BackOffice will allow you to do the same with poor performing ULCs. If you’re unhappy with the quality of one of your ULCs in your rate deck, you can instantly deactivate their service. Your rate deck will then be automatically recompiled. You will need to download the newly recompiled rate deck and upload it into your switch so your rates will be accurately tracked. If you ever decide to throw your deactivated carrier back into the game, you can instantly reactivate the carrier and the rate deck will once again be automatically reconfigured.


Automatic alerts will allow you to monitor all aspects of your VoIP business. Search for wholesale providers who can provide you with instant text and email alerts to notify you on fraud, billing, and status of number porting and DID provisioning. Alerts may also include traffic pattern tracking, which can shut down endpoints that may be subject to fraudulent activities.

Utilizing a BackOffice will reduce errors that may occur during the number porting process, and optimizing DIDs, Rate Decks, and alerts will be easier than ever before. If you're still dealing with paper and fax to take care of your daily VoIP operations, it's time to find a new wholesale VoIP provider. Try VoIP Innovations' BackOffice, Titanium III and experience the benefits of automation today. 

Get Started Now!

Read More:

Top 10 List: What You Should Demand From Your Wholesale VoIP Provider

Choose to Become a Better ITSP Business: The Power of Choice

Take Charge of Your Product: Control Your VoIP Business

Tags: Telephony, Back Office, VoIP, ITSP, Entrepreneurship

Retail vs Wholesale: Which SIP Trunk is for you?

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all