Talking with Tapolci: Number Porting

Posted by Daniel McFarland on May 5, 2016 at 12:53 PM
Daniel McFarland

In this week’s Talking with Tapolci we’re going to look into porting numbers in our BackOffice. While we were going to discuss new SMS features, Jason decided to hold off on that for a bit in order to share a LNP (local number porting) promotion that we were able to secure from our porting department. With this promotion, we are allowing number ports into VoIP Innovations, as many as you want, for free while also waiving the usual one dollar activation fee!

Because porting numbers in the VoIP world can be a bit tricky, we hope that this video helps you take care of business when you need to move your numbers.

The first step when porting a number is to go to your carrier and find out if they have the coverage to provide service to where that number is. While checking the portability of a number, you’ll also want to find out if they can offer the features you need for that DID, such as SMS, fax, or Caller ID. So not only do you need to make sure your number has coverage to become portable, you also need the features to go along with it to provide the best product to your customers.

The second most important thing to know when porting a number is to know if you’ll have a choice in who your upstream carrier will be. Some companies will take a ported number and place it with the cheapest upstream carrier to receive the largest profit margins. When your number is placed with a cheaper upstream carrier, your quality will suffer. At VoIP Innovations, we do things a little differently and allow our customers to choose their preferred carrier so you can receive the best quality in service.VI_Guy_Support-1-4.jpg

Third, you’ll want to go with a provider that has gone paperless. When VoIP first emerged, everything was done on paper, porting submissions were written by hand then faxed, scanned and emailed, or even sent through snail mail which opened up a lot of issues. When submissions were hand written, they could be rejected if a carrier could not read the hand writing or mistook a fudged “7” for a “1”. When there was an issue with a submission, the process had to start all over from the beginning, a huge inconvenience especially when sent by mail.

Normally a number port can take up to 30 days to complete. By going paperless, we were able to cut that time in half to 15 days. By having an online database of numbers, you can organize potentially hundreds and thousands of DIDs in one place to make the transition easier. Also by going paperless, any errors in syntax or skipped steps will be caught in our system before the submission is sent.

Last but not least, you want to have subject matter experts available to help you along the way. At VoIP Innovations, we hire porting experts who can relate to the customer, understand their needs, and perform to make the process faster. The greatest benefit of dealing with our porting experts is that each one is assigned to a porting task and sees it through from beginning to end. We find that when a porting expert takes a number through every step of a port, they are more invested in satisfying the customer.

We hope that this episode of Talking with Tapolci was beneficial in helping you make future porting submissions. As a reminder, we're offering free number porting and no activation fees from now, until May 31st. The video mentions a promo code, but please be aware that this promo is open to everyone and no code is needed to activate it. Happy porting! 
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Tags: Talking with Tapolci, VoIP

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