Business owners who seek cost savings without compromised security and quality of service will be quick to rave about VoIP. Offered by the right service provider, the technology supports businesses with lower monthly costs compared to traditional network infrastructure; 99.9 percent uptime; and the ability to customize your phone experience with advanced UC capabilities such as presence, voicemail-to-email and IM.
Indeed, there are many unique benefits to VoIP. But because VoIP calls traverse the same network as Web traffic, the IP network can become overloaded. Thus, call quality and/or network performance problems can occur. In this case, users will be able to access the network, but it may perform slowly due to limited data flow.
Bottlenecks are common; however, they can also be easily evaded by taking necessary precautions. Here are three easy steps that businesses can take to avoid and/or eliminate VoIP bottlenecks:
- Ensure network redundancy: Network redundancy ensures network availability by essentially duplicating existing network infrastructure. This way, if the network for any reason becomes unavailable, businesses will have a backup method for quickly and efficiently transferring communications.
- Monitor your network traffic: Depending on the size of your organization, you can either do a quick walk around the office to see what employees are up to, or you can implement specific tools to monitor network traffic and identify patterns. You may discover, for instance, that one employee is downloading excessive amounts of data or is streaming video on a regular basis. Or, you may notice that far more devices are connected to your network than expected, which could be draining bandwidth.
- Determine the amount of bandwidth you really need: You may discover that, even after educating employees on proper network utilization and limiting your amount of connected devices, you still need more bandwidth. Oftentimes, VoIP network bottlenecks can be solved simply by increasing bandwidth capacity in order to meet growing network demands.