Just like there are big issues to look for and avoid when buying a car, electronic device, or house, it's also wise to do your homework before you choose which VoIP wholesale provider to go with. Here, we've assembled a quick top-ten list to consult to be sure that you don't get burned or stuck with service that's not right for you. A little bit of research beforehand can save a lot of money and frustration in the future, so take a moment to consider these tips!
For more tips on how to navigate through this crazy wholesale VoIP world, check out some of these blog posts:
- Learn from someone else's mistakes:The costs of VoIP fraud
- 4 quick facts about E911
- Does your disaster recovery plan include VoIP?
- Creating the perfect vanity toll-free number with neuroscience
10. Lack of Reporting
Lack of good data leads to overspending and poor quality. Having quality data to evaluate your service, question invoices and trouble shoot issues is a must. A solid carrier will provide all this and more…
9. No Tools
Wholesale VoIP providers need to provide tools to help resellers save time. If tasks like DID auditing or account house cleaning have to be done manually, it's a waste of resources that could be better spent.
8. Little or No Automation
Similar to #9, doing menial tasks like number porting and purchasing numbers manually is archaic and wastes even more time. Be sure that automation is provided before you partner with any service provider.
7. Disjointed Number Porting Servics
If your potential provider still uses paper and a fax machine to port numbers, run away. This system is sloppy and can cause turn-around time to take as much as 30 days.
6. Unresponsive Customer Support
Lots of VoIP carriers don't bother to spend much on support, so if you ever have an issue you'll have to roll the dice and hope to get a real person on the phone. Most only want to communicate via email, which is something but not a substitute when you have a pressing issue. Not being able to reach someone leaves you feeling abandoned. Choose a provider with a stellar support reputation.
5. Incompatible Switching Platform
Before you spend the money and time on a new carrier, you need to do some testing to be sure that you're not going to have incompatibility issues after the fact. Testing and being in contact with the provider is important so you can be sure that your system will work.
4. Poor Service Quality
This one is pretty clear; if the VoIP service is unreliable, it's not worth your money to use that provider. What's the use in saving a few dollars when your service suffers? Resellers will have a hard time pitching that sale to anyone.
3. Overpriced Service
Another obvious point; make sure you understand the going rate for the service you want and don't pay too much. Shop around before you commit.
2. Lack of DID Features
Like #5, you need to understand what's included before you jump in. If you need SMS, E911, or fax, be sure that's part of what you're buying. Else, if your customer needs one of those features and you don't have it, you're out of luck.
1. Inadequate Coverage
This is the most important attribute of any service. If you can't cover the areas that your customer needs, everything else is worthless. Poor quality can be overcome in some cases, but a total lack of coverage is an instant-deal breaker.
We hope these tips will help you out when purchasing wholesale VoIP services. If you found that you have some unanswered questions, please contact one of our dedicated VoIP Consultants today!