Whether you’re the provider handing over its customer or the “winning” provider gaining new business, number porting—the process of preserving a customer’s number when switching providers—is essential for ensuring business continuity and customer satisfaction.The benefits of porting numbers are endless; however, there can be some common misconceptions surrounding the process. Below, we break down what we consider to be the top five fallacies surrounding number porting:
1. A number can be ported no matter what.
While we wish this were true, users must first check to ensure their number is in fact portable to their “winning” provider. There are a number of provisioning and porting tools you can use to check for number portability, but don’t expect your number to be portable without first doing some due diligence.
2. Your former provider will handle everything you need.
Boy do we wish this were true, too! While porting numbers doesn’t require too much work, there are some steps you need to take on your end to get the ball rolling. Specifically, you’ll need a copy of your phone bill (which you can obtain from your former provider) and your customer service record, if possible. Once you have gathered this, you can complete your winning carrier’s letter of authorization (LOA) and submit your port request.
3. You don’t need to do anything else once the number is ported.
Your work isn’t over once your number has been ported. As we covered in a previous blog, your new service needs to be tested for such things as unwanted technical issues and non-provisioned features. You can test these items by making outbound and inbound calls; sending and receiving faxes; sending and receiving SMS/text messages; and ensuring CNAM/caller ID, E911, and 411 directory assistance work correctly. Once this testing is complete, you can rest assured your number has been successfully ported.
4. Number porting is largely a manual process.
Contrary to popular belief, porting numbers can be made more seamless by using any number of online tools. For example, you can use an online LOA submission tool to submit your LOA. Or, an online number portability tool can allow you to check the portability of your number online in just seconds. Click here to explore more online porting tools and resources.
5. There are no fees associated with number porting.
In actuality, there are a few different fees you should keep in mind. For example, there are one-time porting and activation fees. There are also monthly recurring charges, as well as usage rates that can apply to you.
If you’re looking for more information about porting numbers, check out these 10 easy steps for completing the process! And while you're at it, try out our services. Until September 30, we are offering 25¢ Toll-Free DIDs with No Porting or Activation fees!