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Expanding The Role of AI in the Contact Center

Posted by Natalie DeCario on October 8, 2018 at 6:00 AM

Artificial Intelligence (AI) in the contact center hasn’t always been known for its user-friendliness. From a computer that always thinks you’re saying “refill prescription” when you’re really saying, “cancel prescription” to one that leads you through multiple questions before it recognizes that you are, indeed, the cardholder on your Nordstrom account, the benefits from AI have often been unappreciated by consumers and end users.

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Tags: Auto Attendants, Digital Transformation, Communications

Auto Attendants for Business: Design & Customer Impact

Posted by Cherie L. Steffen on June 8, 2015 at 10:00 AM

It’s been a few months now, but it was time for us to once again team up with our friends over at Software Advice, a free resource for reviews of VoIP software, to bring you another article stemming from their industry research. Software Advice is a free online tool for researching VoIP software and we bring you their survey-based findings to inform and enable you to make smart telecom business decisions.

By now, you are probably no stranger to our posts on different areas related to telecom. We worked with Software Advice to bring you such articles as Part I & II: What Matters Most in a SIP Trunk Provider, What is the Ideal Phone Setup for Your VoIP System, Free Communications Apps, Switching to VoIP, and Telecommunications Search Trends. And now, we are back with another one for you!

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Tags: Auto Attendants, Entrepreneurship

Retail vs Wholesale: Which SIP Trunk is for you?

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