Sangoma acquires VoIP Innovations

New Tax Exemption Tool In Time for Tax Day

Posted by Natalie DeCario on April 15, 2019 at 10:16 AM


Taxes aren't exciting. No one likes them, except for maybe accountants. But taxes are a necessary part of any business, and we've just released a new tool to make them more manageable.

Our new Tax Exemption tool allows you to select the state(s) you wish to file in instead of receiving a zip file full of forms. Current customers can get to this tool right in their BackOffice account by going to Billing > Tax Exemptions. On this page, select Federal Tax Exemption, if you need it, choose your state(s), and then generate your forms.

Once you get those forms, fill them out, and resubmit them. It's a straightforward process that's designed to make tax exemptions a little less of a headache for you.

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Tags: Taxes and Fees, Back Office, VI News

Introducing an Extended DID Inventory!

Posted by Cody M. Ferenchak on April 18, 2017 at 9:42 AM

We are introducing hundreds of thousands of DIDs within our extended inventory! Haven’t been able to purchase that number you’ve been looking for? Don’t be sad; we’re now able to open the door that leads to our “back room” where those DIDs you’ve been looking for may be hiding! Through our fully redundant BackOffice platform, you will now be able to choose DIDs from areas you may not have had access to before.

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Tags: Telephony, Back Office, Cyber Security, VI News

A Back Office That’s Worth Its Weight in Gold

Posted by Allison Boccamazzo on March 16, 2017 at 8:59 AM

It’s no secret that back office operations are a struggle for most companies. Across practically every sector, it’s a challenge to handle various back office tasks in a way that increases visibility and efficiency. Trying to optimize these processes becomes only more challenging for companies that are looking to considerably grow or digitize.

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Tags: Back Office, VI News

Configuring Your DIDs: It's That Easy

Posted by Cody M. Ferenchak on September 29, 2016 at 10:13 AM

Are you new to VoIP Innovations? Maybe you've just become a new customer or maybe you're taking a test drive with our Free Trial. Regardless, you may have some questions. Stepping into the VoIP Innovations' BackOffice for the first time may seem a little overwhelming; we assure you it's all about taking baby steps! We want to take your hand and guide you through this journey of all things VoIP related to make sure your experience is an excellent one!

This tutorial will show you how to configure DIDs with the DID Configuration Wizard. Follow along as we show you the step-by-step process of configuring your Caller ID, 411, E911, and other miscellaneous features.

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Tags: Telephony, Back Office, Telecom

Chat with Nat: BackOffice Benefits

Posted by Cherie L. Steffen on March 18, 2016 at 4:35 PM

Good afternoon everyone. As always, we want to thank you all for joining us and especially thank you for your continued support through this past week. While we’ve seen another challenging week come our way, please believe us when we say that we know you have, too.

Again, thank you for standing by us and being sure to communicate with us on all of our social media channels. Your feedback, concerns, and suggestions are very important to us and we hear you loud and clear. We only have a few items to review this week, and then we’ll wish you a pleasant weekend. Here’s Chat with Nat: BackOffice Benefits.

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Tags: Telephony, Chat with Nat, Back Office, VI News

How to Update Your E911 Services

Posted by Daniel McFarland on November 9, 2015 at 10:00 AM

E911 just may be the most important DID feature there is. Without E911, you could be setting yourself up for some serious risks when emergency services can’t immediately respond to your 9-1-1 dial. As important as having E911 services registered to your DIDs is, you must be able to effectively manage themin real-time. Today, we’ll be going over two ways you can update your DIDs so you’re ready for any emergency that life might throw your way.

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Tags: E911, Back Office, Entrepreneurship

Take Charge of Your Product: Control Your VoIP Business

Posted by Daniel McFarland on October 22, 2015 at 2:49 PM

"There are so many worlds, and I have not yet conquered even one."

– quote on Alexander the Great, Plutarch.

For Alexander, control was everything. Conquering all and uniting everything under one flag was his goal. Upon hearing that there were an infinite amount of worlds that existed in the universe, he wept. Although he conquered so much, there was still much to be had. In the business world, you too should keep that mindset. Be a conqueror, grow your empire, and stay in control.

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Tags: Back Office, VoIP, Telecommuting, ITSP, Entrepreneurship

Streamlining Your VoIP Business: Automation

Posted by Daniel McFarland on October 20, 2015 at 8:36 AM

A college student walks into a convenience store late on a Saturday. He approaches a screen. It asks for his order all while displaying a colorful buffet of his favorite fried snacks. He touches the “fries” icon. It asks for the size. He selects bucket. With a few more taps on the screen, his order is processed and delivered just as he wanted. A bucket-sized order of chili-cheese fries with extra sour cream. The college student is pleased. The convenience of the automated machine supplied him with the chili-cheese fries he desired along with more time to eat, party, and study.

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Tags: Telephony, Back Office, VoIP, ITSP, Entrepreneurship

Choose to Become a Better ITSP Business: The Power of Choice

Posted by Daniel McFarland on October 13, 2015 at 2:11 PM

A quick message for wholesale VoIP providers who choose carriers and features on behalf of ITSP providers:

“We the people hereby declare independence from the oppression from tyrannical wholesale providers. We demand our right of choice when accepting services from a telecom carrier. Let it be known, on this glorious day of liberation, that we shall exercise the Freedom of Choice!”  

If you’re an ITSP, you should be making the decisions. It’s your product, it’s your business, and you should have a service provider that will allow you to make your own choices in carriers and features. Today, let’s look into how Choice can improve your ITSP business.

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Tags: Back Office, VoIP, Telecommuting, ITSP, Entrepreneurship

Getting Smart with Automated Billing

Posted by Cody M. Ferenchak on July 15, 2015 at 3:46 PM

So you want to get smart with your VoIP billing system, do ya? Well, your ambition has lead you to the right place! In this article we are going to discuss how to get your business running even more efficiently with the use of automation in collections and reporting. Once these practices are implemented, we promise that your internal and external transactions will be more organized and go much smoother. Get smart by learning how to better manage and report on your account receivables and invoices with the ability of reporting. Even better, all of this is at your hands with VoIP Innovations’ BackOffice!

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Tags: Back Office, New Features, Entrepreneurship

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