Utilizing CPaaS to Improve Mobile Communications

Posted by Natalie DeCario on October 22, 2018 at 6:00 AM

Traditionally, upgrading communications meant the purchasing of new hardware, with an updated set of features. It’s likely that some of those features were critical to your upgrade while others went unused. The choice of a phone system was critical, because it required a sizable capital investment. Today, with the introduction of Communications Platform as a Service (CPaaS), a cloud solution offers a communications upgrade that is flexible and agile, while supporting an increasingly mobile staff.

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Tags: Communications, CPaaS, Telephony, VoIP, Collaboration, Mobility, Video Conferencing

Simple Fixes for Transforming Team Collaboration

Posted by Allison Boccamazzo on September 4, 2018 at 9:03 AM


Today’s world is full of collaboration possibilities, yet still
only 24% of employees feel connected to their peers according to TINYpulse’s “2017 Employee Engagement Report.” This disconnect is significant as companies champion for cultural, behavioral and digital transformation growth.  

So, what’s going on here? Research suggests three common threads for struggling organizations:    

Disconnect between departments: 76% of employees surveyed by TINYpulse say they feel connected to people within their immediate team, but not to other departments. The reason for this is likely due to “app overload,” in which different departments use siloed communication tools to get work done (research estimates this can waste as much as one hour per day per employee). Sustainable growth and transformation requires seamless cross-departmental collaboration using integrated, holistic tools.

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Tags: Collaboration

Integrating Enterprise Communications With Software

Posted by Natalie DeCario on July 16, 2018 at 6:00 AM
Smartphones have cultivated in users a taste for a cohesive, integrated experience, and innovations continue to test whether or not this taste can ever be satisfied. Enterprise communications is experiencing a trend that follows this path, with applications increasingly integrating communications tools right into their workflow features.
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Tags: Communications, Software, Enterprise, Collaboration

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