Sangoma acquires VoIP Innovations

How WebRTC Equips Your Contact Center

Posted by Natalie DeCario on February 25, 2019 at 6:00 AM

Web Real-Time Communication (WebRTC) is a set of features within unified communications (UC) that offers new capabilities to your contact center. It is a technology that expands communications to offer customers the ability to simply click a button when they want to speak directly to a service agent when logged onto an application or when browsing your website.

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Tags: WebRTC, Contact Center, UCaaS

How WebRTC Is Powering Customer Engagement

Posted by Natalie DeCario on January 28, 2019 at 6:00 AM

Web real-time communications (WebRTC) is transforming how the enterprise fosters customer engagement. And because customer experiences are driving their overall satisfaction with a particular business, improved customer engagement means there's an opportunity to assist customers with any challenges. Furthermore, enterprises are equipped to understand customer preferences and the drive in higher sales numbers.

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Tags: Video Conferencing, Enterprise, WebRTC, Contact Center

Software Platforms Lead to the Evolution of the Contact Center

Posted by Natalie DeCario on December 17, 2018 at 6:00 AM

While contact centers are accessing new options for software through Software as a Service (SaaS), reducing costs and adding scalability, some of the fundamentals of software have remained the same. The cloud hasn’t changed the limitation of software in that once a developer puts certain features in place, it affects the solution’s uses far into the future.

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Tags: Contact Center, SaaS

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