Communications technology is a priority at any enterprise, but often determining whether to focus on internal communications or the customer’s experience is a challenge. Collaborative tools for employees can allow for innovation and productivity improvements, but it’s also critical to present a consistent message to customers. Many enterprises are using a strategy that combines Unified Communications as a Service (UCaaS) with Communications Platform as a Service (CPaaS).
Communications is core to successful digital transformation, and that means a lot for Internet Telephony Service Providers (ITSPs). In fact, a 2017 benchmarking study from Autotask found that 63% of ITSPs are now managing up to 50% more endpoints than they were in 2015, with a 10% increase in companies working 26 or more projects per year. In a nutshell, business is booming.
ITSPs stand to significantly gain as companies adopt next-gen communications like AI, cloud, and mobility…but only if they play their cards right. At a time of incredible growth opportunity, these providers must get ahead by making the right decisions in terms of product and business model.
Communications is critical to any company’s growth. Whether it’s the collaboration of team members on a project or presenting a consistent voice to the public, communications plays an important role in equipping companies to reach their goals. Communications Platform as a Service (CPaaS) is getting a lot of attention because of its ability to update communications without additional infrastructure.
In the call center, nothing is more important than providing an excellent customer experience. Communications Platform as a Service (CPaaS) is a solution that offers great benefit when it comes to customer service. CPaaS makes it possible to securely gather data on customer preferences and to use the data gathered to create a more seamless customer experience. This infographic explains how CPaaS truly enhances your ability to provide better call center customer service. Learn what you need to know about CPaaS, as well as how to get started with it in your call center.
The whole concept of “as a Service” has been around so long now, there's actually a blanket term used to describe “anything as a Service”: XaaS. There are plenty of aaS variants, and one of the newest is CPaaS, or Communications Platform as a Service. It may be new, but it has a fairly deep history, and the potential value for its end users is surprisingly robust. Understanding the history of CPaaS, as well as its likely future, will give its current and potential users much more insight into how this technology can improve everyday operations.
Voiply provides simple and reliable phone solutions to businesses that are smart, ambitious, and building for the future. They’ve been part of the VoIP Innovations (VI) tribe since 2016 and have been making waves in their space ever since. The challenge that they were presented with recently was finding an SMS API provider that allowed them to integrate programmable SMS and traditional hosted PBX into one SMS app.
They were happy to discover that Apidaze, our programmable telco solution, is capable of doing exactly what they needed. By utilizing our communication APIs, they were able to create an SMS app called Voiply Online. The app allows for real-time business SMS communication with integrations for gmail/exchange contacts and Trello for AI auto response capability.
These days, call centers have no shortage of tools to put to work to get the most out of everyday operations. From analytics platforms to chatbots and even text messaging platforms, the tools that provide call centers with great new advantages abound. One new tool that's changing the way call centers operate is Communications Platform as a Service (CPaaS).
In an earlier blog, we discussed the importance of inter interconnectivity in today’s evolving world. In that blog, however, we didn’t touch on one key part of ensuring next-level connectivity: application program interfaces, or APIs.
Customers expect to have a seamless experience when browsing a company website. Today, online tools can make your website as smooth as it should be. One of the best tools that companies use to aid in this task is called an API, or Application Programming Interface. This is a means of doing tasks through a set of functions on a computer. Essentially, this is a way that online programs connect and communicate with each other. Without these interfaces, interacting with websites would be nearly impossible.
WebRTC or Web Real-Time Communications is the latest technology that has piqued the interest of businesses and corporate across the world. The technology, supported by W3C (World Wide Web Consortium), enables real time communications like voice, data, video and instant messaging through web browsers that follows the open standard. Majority of the new technologies project money-saving as their USP but Web RTC helps the developers to create customized communication systems through integration of the technology with other applications. This automatically cuts down the need for other communication software. WebRTC is supported by the popular browsers like Mozilla and Chrome whereas Internet Explorer and Safari do not. Apple and Microsoft are presently developing browsers that would actually support Web RTC in the near future. Interested in some other areas that are related to the future of VoIP? Check these out: