These days, call centers have no shortage of tools to put to work to get the most out of everyday operations. From analytics platforms to chatbots and even text messaging platforms, the tools that provide call centers with great new advantages abound. One new tool that's changing the way call centers operate is Communications Platform as a Service (CPaaS).
In an earlier blog, we discussed the importance of inter interconnectivity in today’s evolving world. In that blog, however, we didn’t touch on one key part of ensuring next-level connectivity: application program interfaces, or APIs.
Customers expect to have a seamless experience when browsing a company website. Today, online tools can make your website as smooth as it should be. One of the best tools that companies use to aid in this task is called an API, or Application Programming Interface. This is a means of doing tasks through a set of functions on a computer. Essentially, this is a way that online programs connect and communicate with each other. Without these interfaces, interacting with websites would be nearly impossible.
WebRTC or Web Real-Time Communications is the latest technology that has piqued the interest of businesses and corporate across the world. The technology, supported by W3C (World Wide Web Consortium), enables real time communications like voice, data, video and instant messaging through web browsers that follows the open standard. Majority of the new technologies project money-saving as their USP but Web RTC helps the developers to create customized communication systems through integration of the technology with other applications. This automatically cuts down the need for other communication software. WebRTC is supported by the popular browsers like Mozilla and Chrome whereas Internet Explorer and Safari do not. Apple and Microsoft are presently developing browsers that would actually support Web RTC in the near future. Interested in some other areas that are related to the future of VoIP? Check these out: