Why Web Application Vulnerabilities Demand Attention

Posted by Natalie DeCario on November 14, 2018 at 6:00 AM

IT professionals dedicate a lot of energy to security, creating business continuity plans that include extensive attention to the network, endpoint security and recovering data in the event of a breach. It’s become evident that one area is often overlooked in security strategies: web application vulnerabilities.

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Tags: Cyber Security, Web applications

[Infographic] Four Brilliant Ways to Enhance Call Center Customer Service with CPaaS

Posted by Natalie DeCario on August 28, 2018 at 2:11 PM


In the call center, nothing is more important than providing an excellent customer experience. Communications Platform as a Service (CPaaS) is a solution that offers great benefit when it comes to customer service. CPaaS makes it possible to securely gather data on customer preferences and to use the data gathered to create a more seamless customer experience. This infographic explains how CPaaS truly enhances your ability to provide better call center customer service. Learn what you need to know about CPaaS, as well as how to get started with it in your call center. 

 

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Tags: CPaaS, Cyber Security, Communications

Call Centers: Get CPaaS in Your Corner

Posted by Natalie DeCario on August 6, 2018 at 6:00 AM


These days, call centers have no shortage of tools to put to work to get the most out of everyday operations. From analytics platforms to chatbots and even text messaging platforms, the tools that provide call centers with great new advantages abound. One new tool that's changing the way call centers operate is Communications Platform as a Service (CPaaS).

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Tags: CPaaS, Cyber Security

Introducing an Extended DID Inventory!

Posted by Cody M. Ferenchak on April 18, 2017 at 9:42 AM

We are introducing hundreds of thousands of DIDs within our extended inventory! Haven’t been able to purchase that number you’ve been looking for? Don’t be sad; we’re now able to open the door that leads to our “back room” where those DIDs you’ve been looking for may be hiding! Through our fully redundant BackOffice platform, you will now be able to choose DIDs from areas you may not have had access to before.

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Tags: Cyber Security, VI News, Back Office, Telephony

Cyber Monday: Our Top Blogs on Cyber Security

Posted by Allison Boccamazzo on November 28, 2016 at 8:46 AM

It’s the most wonderful time of the year…before the gift wrapping, ornament hanging, and tree trimming. Once again, we’re approaching Cyber Monday. This day is the holy grail of the holiday shopping season, and it’s also a holiday of sorts for cyber criminals. Widely touted as “hacker heaven,” Cyber Monday can pose some serious threats to consumers and businesses alike if necessary precautions aren’t taken.

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Tags: Cyber Security, Telecom

3 Terrifying Ways That Network Security Affects Business

Posted by Allison Boccamazzo on October 31, 2016 at 9:07 AM

Network security (or lack thereof) is no light matter. If you ask us, the risks of network vulnerability and exposure are far more frightening than any monster you’d see on Halloween night.

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Tags: Telecom, Cyber Security

Exploring the Deadly Rise of Extortion Hacking

Posted by Allison Boccamazzo on June 7, 2016 at 9:30 AM

It’s no surprise that the act of hacking has grown increasingly sophisticated over the years. Today, there are multiple advanced forms of hacking (i.e. jailbreaking, chip and pin hacks, IoT botnets) but perhaps one of today’s most innovative forms of hacking is extortion hacking, or cyber extortion.

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Tags: Cyber Security, VoIP

Jailbreaking: What It Is and How It Can Affect Your Business

Posted by Allison Boccamazzo on June 1, 2016 at 9:30 AM

At the consumer-level, jailbreaking— the process of gaining root access to a mobile device’s core operating system—offers some unique benefits. For example, users can strip their device of its original manufacturer restrictions in order to install third-party applications that may be unavailable in the app store.

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Tags: Cyber Security, Jailbreaking, Entrepreneurship

Cyber Insurance is Finally Gaining Traction

Posted by Allison Boccamazzo on May 24, 2016 at 9:30 AM

Today, cyber security has become a fact of life. It’s no longer an ambiguous concept or a trendy buzzword but rather a very real (and exponentially costly) threat to organizations across the board. In fact, according to IBM’s 10th annual “Cost of Data Breach Study,” the average total cost of a data breach reached an all-time high of $3.8 million in 2015—a 23 percent increase from 2013.

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Tags: Cyber Security, VoIP

Four Ways Hackers Are Attacking in 2016

Posted by Allison Boccamazzo on May 16, 2016 at 9:30 AM

Today, hacking has an entirely different meaning than it did 20, 15, or even 10 years ago. Today’s criminals, for example, may launch an attack as a form of protest or as a way to blackmail an organization into paying them money.

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Tags: VoIP, Cyber Security

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