Expanding The Role of AI in the Contact Center

Posted by Natalie DeCario on October 8, 2018 at 6:00 AM

Artificial Intelligence (AI) in the contact center hasn’t always been known for its user-friendliness. From a computer that always thinks you’re saying “refill prescription” when you’re really saying, “cancel prescription” to one that leads you through multiple questions before it recognizes that you are, indeed, the cardholder on your Nordstrom account, the benefits from AI have often been unappreciated by consumers and end users.

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Tags: Communications, Digital Transformation, Auto Attendants

Why MSPs Play an Important Role in Digital Transformation for SMBs

Posted by Natalie DeCario on July 3, 2018 at 1:45 PM

Small- and mid-size business (SMB) owners wear a lot of different hats, and rarely do they enthusiastically embrace that of the digital transformation visionary. Navigating the many cloud tools available for improving productivity, streamlining processes and improving the customer experience requires not only expertise, but also time and resources.

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Tags: SMB, MSP, Small Business, Digital Transformation, Business Continuity & Disaster Recovery

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