Sangoma acquires VoIP Innovations

A Comparison Between UCaaS and CPaaS

Posted by Natalie DeCario on February 11, 2019 at 6:00 AM

If your phone system contract is up for renewal, it’s likely a good time for you to consider a migration to cloud communications. There are a lot of technologies through voice over internet protocol (VoIP) that make accessing calls over the internet an affordable alternative to traditional, landline options. Two of the considerations you’ll want to include in your exploration are unified communications as a service (UCaaS) and communications platform as a service (CPaaS).

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Tags: Enterprise, CPaaS, API, UCaaS

How WebRTC Is Powering Customer Engagement

Posted by Natalie DeCario on January 28, 2019 at 6:00 AM

Web real-time communications (WebRTC) is transforming how the enterprise fosters customer engagement. And because customer experiences are driving their overall satisfaction with a particular business, improved customer engagement means there's an opportunity to assist customers with any challenges. Furthermore, enterprises are equipped to understand customer preferences and the drive in higher sales numbers.

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Tags: Video Conferencing, Enterprise, WebRTC, Contact Center

Integrating Enterprise Communications With Software

Posted by Natalie DeCario on July 16, 2018 at 6:00 AM
Smartphones have cultivated in users a taste for a cohesive, integrated experience, and innovations continue to test whether or not this taste can ever be satisfied. Enterprise communications is experiencing a trend that follows this path, with applications increasingly integrating communications tools right into their workflow features.
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Tags: Communications, Enterprise, Collaboration, Software

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