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How VoIP Innovations’ BackOffice Instantly Expands Value for MSPs

Posted by Allison Boccamazzo on September 20, 2018 at 10:12 AM

Only 27% of end-users who engage with MSPs
feel “very satisfied” with their experience, according to CompTIA’s annual “Trends in Managed Services” report. So, how can MSPs step up their game? Here’s how VoIP Innovations’ award-winning BackOffice platform transforms these experiences and instantly expands value:

  • Programmable services: Create CPaaS-enabled apps and services with an easy-to-use programmable telco platform. This can be used to improve your own costs and efficiency (i.e. building an app that automatically schedules customer appointments) or to get creative with solving specific customer issues. Virtually anyone can get started with CPaaS; no extensive skills or experience required.   
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Tags: MSP

MSPs: Give Yourself the Same Great Treatment You Give Customers

Posted by Allison Boccamazzo on August 27, 2018 at 1:00 PM

The global managed service provider (MSP) market is growing fast (as in, slated-to-be-a-$300-billion-industry-by-2019 fast). Technology is advancing at an unbelievable rate with increased focus on specialty services for meeting specific vertical and business requirements. That has put MSPs in a comfy position, offering specific market knowledge and an understanding of evolving customer needs.

At a time of incredible growth opportunity, MSPs can’t afford to fall behind. Yet that’s exactly the risk they take without the right backend solution to support their business; one that ensures organizational agility, competitive differentiation and strategic growth. In the end, every benefit of working with a trusted MSP—minimized risk, proactive problem-solving, reliable service—depends on that provider’s backend platform.

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Tags: MSP

Why MSPs Play an Important Role in Digital Transformation for SMBs

Posted by Natalie DeCario on July 3, 2018 at 1:45 PM

Small- and mid-size business (SMB) owners wear a lot of different hats, and rarely do they enthusiastically embrace that of the digital transformation visionary. Navigating the many cloud tools available for improving productivity, streamlining processes and improving the customer experience requires not only expertise, but also time and resources.

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Tags: Small Business, MSP, SMB, Digital Transformation, Business Continuity & Disaster Recovery

Six Problem Solvers for MSPs

Posted by Tim Klein on April 27, 2017 at 10:10 AM

Once again, we're handing over the blog to Tim Klein, a Technical Service Representative II here at VoIP Innovations. He works on the front lines assisting our customers and knows all about finding solutions. Let's hear it from Tim!

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Tags: Telecom, MSP

MSPs: Three Ways to Make Every Minute More Profitable

Posted by Allison Boccamazzo on April 19, 2017 at 9:19 AM

Did you know that roughly 10 percent of all VARs (Value Added Resellers) move into the MSP (Managed Service Provider) market, but only 10 percent of those companies generate enough revenue to be considered successful? The managed services market may be exploding—it’s slated for a 10.8 percent CAGR between 2016 and 2021—but that makes the market more competitive than ever for MSPs looking to increase profits.

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Tags: Telecom, VAR, MSP

Five Ways MSPs Can Save Time (and the One Solution that Does It All)

Posted by Allison Boccamazzo on April 11, 2017 at 11:02 AM

Businesses that use cloud hosted services enjoy a number of competitive benefits: nearly 85 percent have saved money by doing so, 20 percent are able to recover from a site disaster in under four hours, and 80 percent report noticeable operational improvements within the first six months of usage.

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Tags: Telecom, VAR, MSP

From VAR to an MSP: It’s Time for a Change

Posted by Cherie Steffen on April 10, 2017 at 1:29 PM

Are you a Value-Added Reseller (VAR)? If you are, then you are also well versed in the technical difficulties your business to business customers encounter every day. But think about it—if you’re looking to expand your services, this gives you the upper hand.

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Tags: Telecom, VAR, MSP

VARs vs. MSPs: Everything You Need to Know

Posted by Allison Boccamazzo on April 6, 2017 at 9:14 AM

Today, there are hundreds of thousands of Value Added Resellers (VARs) and even more Managed Service Providers (MSPs) competing for marketing share. Chances are, you know what a VAR is. These companies resell computer software, hardware and/or networking products. They fill gaps that direct sales teams typically can’t to provide as much added value to the customer as possible (hence, the name).

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Tags: Telecom, VAR, MSP

Retail vs Wholesale: Which SIP Trunk is for you?

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