So you want to get smart with your VoIP billing system, do ya? Well, your ambition has lead you to the right place! In this article we are going to discuss how to get your business running even more efficiently with the use of automation in collections and reporting. Once these practices are implemented, we promise that your internal and external transactions will be more organized and go much smoother. Get smart by learning how to better manage and report on your account receivables and invoices with the ability of reporting. Even better, all of this is at your hands with VoIP Innovations’ BackOffice!
We have just introduced Customizable Widget Dashboards today! The addition of these dashboards will bring a whole new level of management to our Wholesale VoIP BackOffice platform, Titanium III. Customers have the ability to build their own unique dashboards or revert to a default preset that we have set up.
Since we have placed ourselves in a unique spot, we truly have a front seat view of the wholesale VoIP industry. Not only do we occupy that front seat, but we also play a large role in the direction that the industry is moving. The attitude we have toward transparency in the products we develop has been our proven key to success. Since we’ve added the ability to view and select carriers, our BackOffice platform, Titanium III, has become a tool unlike any other.
Once a customer is logged in to the BackOffice, they can view and select services such as DIDs, origination or termination, from a list of the industry’s top carriers. The control is completely in the customers hands when it comes to using or not using a specific carrier.
The Conference Line feature that we just added to our industry leading BackOffice was designed to help further meet our customers varying VoIP service needs. This feature was requested multiple time by our customers, and since we place a HUGE emphasis on the feedback from our customers, the Conference Line was added.
We rolled out our impressive BackOffice, Titanium III, in 2011 and since then we’ve been doing nonstop updates on it. Each update we do is designed to make it more functional for our customers and from their feedback it seems to be working. The ITEXPO is quickly approaching and we will be showcasing Titanium III, as well as our new and improved Titanium Private Label (TPL) BackOffice (you can expect another blog post with TPL features next week). Since there have been so many updates to the BackOffice, it makes sense to do a rundown on what’s been added.
Let’s first give you a brief background on what it is that our BackOffice actually is. Titanium III is the unique BackOffice we offer to our customers. It was designed to provide them with aggregated, automated and innovative way to operate their business. Anyone can provide wholesale VoIP services, but very few can provide those services AND give customers the tools and metrics that they need to effectively and efficiently manage their accounts in one, easy to use BackOffice. With that being said, let’s get down to business and review the changes we’ve made since the start of this year.
We have just released call forwarding capabilities in our BackOffice. This will allow for our customers to take more control over their calls by choosing which DIDs they want forwarded, which number they want them forwarded too and when they want to forward them. This feature is much like the Failover System that we released in April that was designed in the event of server issues.
Today we have updated our My DID groups by adding in the ability to view any international and Toll-free numbers that are associated with one account.
VoIP Innovations has had a pretty good week! We launched two new features, we’re doing some traveling, getting involved with volunteer work, and on top of that, there’s few people who have been dying to see a certain double feature next week.
This is the second major release we've had at VoIP Innovations this week! Today we launched a new My E911 Groups feature to our BackOffice, Titanium III. These groups are equipped with the tools and metrics that are needed to easily manage a customer’s E911 data.
VoIP Innovations has deployed a system that will notify customers if they are experiencing a switch failure when inbound calls are taking place. The idea for this service was formulated around customer experience and account security, as well as to save customers time and money.