Sangoma acquires VoIP Innovations

Software Platforms Lead to the Evolution of the Contact Center

Posted by Natalie DeCario on December 17, 2018 at 6:00 AM

While contact centers are accessing new options for software through Software as a Service (SaaS), reducing costs and adding scalability, some of the fundamentals of software have remained the same. The cloud hasn’t changed the limitation of software in that once a developer puts certain features in place, it affects the solution’s uses far into the future.

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Tags: Contact Center, SaaS

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