Five Ways MSPs Can Save Time (and the One Solution that Does It All)

Posted by Allison Boccamazzo on April 11, 2017 at 11:02 AM

Businesses that use cloud hosted services enjoy a number of competitive benefits: nearly 85 percent have saved money by doing so, 20 percent are able to recover from a site disaster in under four hours, and 80 percent report noticeable operational improvements within the first six months of usage.

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Tags: VAR, MSP, Telecom

From VAR to an MSP: It’s Time for a Change

Posted by Cherie Steffen on April 10, 2017 at 1:29 PM

Are you a Value-Added Reseller (VAR)? If you are, then you are also well versed in the technical difficulties your business to business customers encounter every day. But think about it—if you’re looking to expand your services, this gives you the upper hand.

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Tags: VAR, MSP, Telecom

VARs vs. MSPs: Everything You Need to Know

Posted by Allison Boccamazzo on April 6, 2017 at 9:14 AM

Today, there are hundreds of thousands of Value Added Resellers (VARs) and even more Managed Service Providers (MSPs) competing for marketing share. Chances are, you know what a VAR is. These companies resell computer software, hardware and/or networking products. They fill gaps that direct sales teams typically can’t to provide as much added value to the customer as possible (hence, the name).

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Tags: VAR, MSP, Telecom

A Short and Sweet Overview of APIs

Posted by Allison Boccamazzo on March 28, 2017 at 9:04 AM

In an earlier blog, we discussed the importance of inter interconnectivity in today’s evolving world. In that blog, however, we didn’t touch on one key part of ensuring next-level connectivity: application program interfaces, or APIs.

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Tags: Telecom, CPaaS

How to Find the Best Hosted Billing Solution for Your Business

Posted by Allison Boccamazzo on March 22, 2017 at 8:59 AM

Across practically every industry today, one thing continues to threaten efficiency and customer satisfaction: billing. From inaccurate invoices to out-of-date protocols, there are several key factors that leave companies lacking well-defined billing standards. At the end of the day, it all comes down to manual billing compared to cloud-based (or hosted) billing.

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Tags: Telecom, Billing

To Omnichannel and Beyond: The Future of the Customer Experience

Posted by Allison Boccamazzo on March 7, 2017 at 8:51 AM

The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the biggest buzzwords across today’s enterprise landscape?

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Tags: Telecom

Interconnectivity and Telecommunications: The Need to Evolve

Posted by Allison Boccamazzo on March 2, 2017 at 1:51 PM

Stop for a moment and look around. Practically everything you do—every daily process or task—has been redefined by one simple thing: interconnectivity.

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Tags: Interconnectivity, Telecom

Five Ways SMS and MMS Enhance the Customer Experience

Posted by Allison Boccamazzo on February 22, 2017 at 8:57 AM

With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently deliver amazing customer experiences is through short message service (SMS) and multimedia message service (MMS), both which have been proven as preferred means of engagement among consumers today.

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Tags: Telecom, Telephony

Four Reasons Why Smart Business Owners Love SMS and MMS

Posted by Allison Boccamazzo on February 14, 2017 at 8:42 AM

Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and retain customers is through short message service (SMS) and/or multimedia message service (MMS). With research showing that texting is the most widely-used smartphone feature among device owners of all ages, it would be wise for business owners to incorporate mobile messaging into their brand strategy.  

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Tags: Telecom, Telephony

Three Avant-garde Ways to Boost Business with SMS and MMS

Posted by Allison Boccamazzo on February 7, 2017 at 8:38 AM

Smartphone technology has vastly matured since the launch of the original iPhone. Stronger computing power and improved networking speeds have enabled providers to roll out a slew of next-generation communication capabilities, from Apple’s FaceTime to Google’s built-in virtual assistant (part of its all-new, highly anticipated Pixel phone).

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Tags: Telecom, Telephony

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