Introducing an Extended DID Inventory!

Posted by Cody M. Ferenchak on April 18, 2017 at 9:42 AM

We are introducing hundreds of thousands of DIDs within our extended inventory! Haven’t been able to purchase that number you’ve been looking for? Don’t be sad; we’re now able to open the door that leads to our “back room” where those DIDs you’ve been looking for may be hiding! Through our fully redundant BackOffice platform, you will now be able to choose DIDs from areas you may not have had access to before.

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Tags: Telephony, Back Office, Cyber Security, VI News

Chat with Nat: Toll-Free and Top Fellows

Posted by Cherie L. Steffen on March 3, 2017 at 8:48 AM

Hello everyone! It’s been a busy week around the office as we were putting the finishing details on a surprise we had for you. What’s that? Did you miss the announcement? We’ll discuss that shortly, so hold tight. We also honored a couple of individuals with new and highly deserved titles. We’ll cover it all now in this week’s Chat with Nat: Toll-Free and Top Fellows.

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Tags: Telephony, Chat with Nat, VI News

Toll-Free DIDs are Now 25¢!

Posted by Cody M. Ferenchak on March 1, 2017 at 11:35 AM

Effective March 1, 2017, we are dropping our Toll-Free Monthly DID Fee to 25¢ for wholesale customers. This includes both new and existing DIDs and is not a time-limited promotion! The DIDs will not incur any Activation or Porting Fees, but some exclusions do apply. If you're currently an enterprise customer, please contact us to upgrade your account today.

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Tags: Telephony, VI News

Five Ways SMS and MMS Enhance the Customer Experience

Posted by Allison Boccamazzo on February 22, 2017 at 8:57 AM

With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently deliver amazing customer experiences is through short message service (SMS) and multimedia message service (MMS), both which have been proven as preferred means of engagement among consumers today.

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Tags: Telephony, Telecom

Four Reasons Why Smart Business Owners Love SMS and MMS

Posted by Allison Boccamazzo on February 14, 2017 at 8:42 AM

Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and retain customers is through short message service (SMS) and/or multimedia message service (MMS). With research showing that texting is the most widely-used smartphone feature among device owners of all ages, it would be wise for business owners to incorporate mobile messaging into their brand strategy.  

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Tags: Telephony, Telecom

Three Avant-garde Ways to Boost Business with SMS and MMS

Posted by Allison Boccamazzo on February 7, 2017 at 8:38 AM

Smartphone technology has vastly matured since the launch of the original iPhone. Stronger computing power and improved networking speeds have enabled providers to roll out a slew of next-generation communication capabilities, from Apple’s FaceTime to Google’s built-in virtual assistant (part of its all-new, highly anticipated Pixel phone).

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Tags: Telephony, Telecom

SMS and MMS: What’s the Difference?

Posted by Allison Boccamazzo on February 1, 2017 at 8:36 AM

In a world where half of customers prefer texting for service and support, short message service (SMS) and multimedia message service (MMS) have become vital for engagement and retention. A 2014 study, for instance, found that nearly one-third of customers believe it’s important for companies to make texting an available support option; meanwhile, 47 percent believe that texting would improve their overall satisfaction.

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Tags: Telephony, Telecom

VoIP Translations & You

Posted by John Livingston on December 27, 2016 at 10:00 AM

Today we bring you a post from John Livingston, our Technical Support Coordinator here at VoIP Innovations. John has been here for over six years working on the front lines assisting our customers and fellow employees alike. He's quite experienced in the area of VoIP Translations, so without further ado, let's hear from John!

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Tags: Telephony, VoIP, Telecom

Porting Your Number in Three Simple Steps

Posted by Allison Boccamazzo on November 30, 2016 at 8:57 AM

You’ve decided to switch providers and have checked with your “winning” carrier and learned that your number is in fact portable (in other words, you can reassign your existing fixed-line or mobile number to your new provider). You’ve done all the pre-port preparation—all information is gathered and forms are filled out—and you’re ready to get started.

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Tags: Telephony, Telecom

How a Project Port Can Benefit You

Posted by Allison Boccamazzo on November 17, 2016 at 7:52 AM

For companies that use a reseller and have more than one address (or multiple underlying carriers) or who are resellers themselves and have multiple end users with different addresses, submitting a project could be very beneficial. Project porting represents number ports that are categorized into different “projects”—for example, one project may be “Active Ports” while another project may be “Porting Soon."

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Tags: Telephony, VI News

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