In a world where half of customers prefer texting for service and support, short message service (SMS) and multimedia message service (MMS) have become vital for engagement and retention. A 2014 study, for instance, found that nearly one-third of customers believe it’s important for companies to make texting an available support option; meanwhile, 47 percent believe that texting would improve their overall satisfaction.
Today we bring you a post from John Livingston, our Technical Support Coordinator here at VoIP Innovations. John has been here for over six years working on the front lines assisting our customers and fellow employees alike. He's quite experienced in the area of VoIP Translations, so without further ado, let's hear from John!
You’ve decided to switch providers and have checked with your “winning” carrier and learned that your number is in fact portable (in other words, you can reassign your existing fixed-line or mobile number to your new provider). You’ve done all the pre-port preparation—all information is gathered and forms are filled out—and you’re ready to get started.
For companies that use a reseller and have more than one address (or multiple underlying carriers) or who are resellers themselves and have multiple end users with different addresses, submitting a project could be very beneficial. Project porting represents number ports that are categorized into different “projects”—for example, one project may be “Active Ports” while another project may be “Porting Soon."
In this day in age it seems as if we're constantly glued to our phones. What some may believe to be a rude or improper method of communication, may have a flip side; especially for business. At VoIP Innovations we believe that it's not the method of communication that is important--but the intent behind the message.
We also agree that SMS messaging (texting) is where it's at; it's the "bees knees" as the saying goes. Ok, we may not have the jokes under our belt, but we sure do get what it takes to have a fantastic SMS service. A service that we'd like to announce is now available on all Local and Toll-Free DIDs!
We have been working to enhance our SMS offering and are proud to announce that all VoIP Innovations' customers can now enable SMS services on any Local or Toll-Free DID for only $1 per DID. Along with having this feature on any DID, customers can also enjoy our SMS Forwarding feature that allows them to use an email address, text-enabled phone, or mobile device to send and receive text messages.
VoIP is perhaps the greatest industry to emerge in communications in recent decades, and it’s still experiencing momentous growth. In fact, global demand for VoIP services was valued at over $83 billion in 2015 and is expected to exceed $140 billion by 2021, representing a CAGR of over 9 percent. The continued rise of hosted/managed platforms and IP connectivity has propelled the world into a world where VoIP is simply impossible to avoid.
Are you new to VoIP Innovations? Maybe you've just become a new customer or maybe you're taking a test drive with our Free Trial. Regardless, you may have some questions. Stepping into the VoIP Innovations' BackOffice for the first time may seem a little overwhelming; we assure you it's all about taking baby steps! We want to take your hand and guide you through this journey of all things VoIP related to make sure your experience is an excellent one!
This tutorial will show you how to configure DIDs with the DID Configuration Wizard. Follow along as we show you the step-by-step process of configuring your Caller ID, 411, E911, and other miscellaneous features.
We’ve said it before and we’ll say it again: Toll-Free numbers are an ideal way to engage with customers; bolster brand awareness; and increase profitability. With several easily accessible codes and vanity number combinations to choose from, the sky’s the limit when it comes to implementing a unique number to achieve your business goals.
No matter how secure your technology seems or how top-rated your provider is, every organization is susceptible to downtime. It’s a fact that unfortunately cannot be denied. Between human errors, system malfunctions or natural disasters, life happens and mistakes are made. For many businesses, this is what makes Failover and Call Forwarding so valuable.
Whether you’re the provider handing over its customer or the “winning” provider gaining new business, number porting—the process of preserving a customer’s number when switching providers—is essential for ensuring business continuity and customer satisfaction.