Traditionally, upgrading communications meant the purchasing of new hardware, with an updated set of features. It’s likely that some of those features were critical to your upgrade while others went unused. The choice of a phone system was critical, because it required a sizable capital investment. Today, with the introduction of Communications Platform as a Service (CPaaS), a cloud solution offers a communications upgrade that is flexible and agile, while supporting an increasingly mobile staff.
In small businesses today, we can find ourselves swimming in a rapidly moving technological river, often avoiding obstacles, struggling to move forward, and sometimes we try to swim against the current. To avoid drowning and pulling our customers down to the bottom with us, VoIP technology can serve as a vital lifeline for success.