Voice over Internet Protocol (VoIP) continues to gain momentum as legacy phone branch exchange (PBX) contracts run out and business owners realize the cost savings and features available through VoIP. As the year draws to a close, it’s a good idea to look ahead to the emerging technology that will shape VoIP installations in 2019, including Communications Platform as a Service (CPaaS) and Web Real Time Communications (WebRTC) – largely empowered through application programming interfaces (APIs).
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Traditionally, upgrading communications meant the purchasing of new hardware, with an updated set of features. It’s likely that some of those features were critical to your upgrade while others went unused. The choice of a phone system was critical, because it required a sizable capital investment. Today, with the introduction of Communications Platform as a Service (CPaaS), a cloud solution offers a communications upgrade that is flexible and agile, while supporting an increasingly mobile staff.
With the potential to become a $140 billion market by 2021, it’s safe to say VoIP is here to stay. But you know what’s an even bigger market? Organizational fraud. Leading publications like Forbes pin this market as high as $190 billion per year, and that undoubtedly includes VoIP fraud.
A year or two ago, we did a comprehensive overview of VoIP fraud including what it is, how to prevent fraud damage, and even what the average attacker is thinking. After a glance at recent research, however, we think it’s time to bring this topic back to the table.
It’s hard to believe that 2017 is right around the corner. These remaining days are crucial for one reason: strategic planning. Whether that means ensuring you’ve invested in the right products/services or finalizing quarterly/yearly objectives, planning is essential—and time is of the essence. For VoIP-based businesses that have yet to iron out their 2017 strategic roadmap, we'll give you three things to do to ensure a positive and profitable start to the year.
Today we bring you a post from John Livingston, our Technical Support Coordinator here at VoIP Innovations. John has been here for over six years working on the front lines assisting our customers and fellow employees alike. He's quite experienced in the area of VoIP Translations, so without further ado, let's hear from John!
This holiday season, we’re hearing a lot of familiar sounds: bells ringing, choirs singing, the clacking of hooves during winter carriage rides. For VoIP-based businesses, however, the question isn’t necessarily “Do you hear what I hear?” but rather, “What don’t I hear that I should be?”
When it comes to any appointment, meeting or call, chances are you’re going to make sure you’re not late. If you are, you’ll begin working off an unorganized schedule that will leave you feeling muddled and hectic. If you ask us, this same rule of thumb should apply to the technology behind VoIP calls; voice packets that are “late,” so to speak, will only disrupt call quality and efficiency. This is exactly what makes network latency an issue for so many businesses today.
Once again we're back with Tim Klein, Technical Service Representative II here at VoIP Innovations. Tim works on the front lines assisting our customers and is well versed in the many different types of tools available to find solutions for our callers. Let's see what tips Tim has for us today as he continues with Part II.