CPaaS and WebRTC Emerge as Important Players in VoIP

Posted by Natalie DeCario on December 10, 2018 at 6:00 AM

Voice over Internet Protocol (VoIP) continues to gain momentum as legacy phone branch exchange (PBX) contracts run out and business owners realize the cost savings and features available through VoIP. As the year draws to a close, it’s a good idea to look ahead to the emerging technology that will shape VoIP installations in 2019, including Communications Platform as a Service (CPaaS) and Web Real Time Communications (WebRTC) – largely empowered through application programming interfaces (APIs).

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Tags: CPaaS, WebRTC, VoIP

Port in 5K+ DIDs and Pay Nothing but Usage for Two Months!

Posted by Natalie DeCario on November 5, 2018 at 9:34 AM


You read that title correctly! We want to give you two months* free of porting fees, activation fees, and MRCs (monthly recurring costs) when you port in 5,000 or more DIDs. You're only responsible for the usage** that your numbers generate. 

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Tags: VoIP

Utilizing CPaaS to Improve Mobile Communications

Posted by Natalie DeCario on October 22, 2018 at 6:00 AM

Traditionally, upgrading communications meant the purchasing of new hardware, with an updated set of features. It’s likely that some of those features were critical to your upgrade while others went unused. The choice of a phone system was critical, because it required a sizable capital investment. Today, with the introduction of Communications Platform as a Service (CPaaS), a cloud solution offers a communications upgrade that is flexible and agile, while supporting an increasingly mobile staff.

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Tags: Communications, CPaaS, Telephony, VoIP, Collaboration, Mobility, Video Conferencing

How to Avoid a ‘$190 Billion Annual Fraud Problem’

Posted by Allison Boccamazzo on June 12, 2017 at 9:00 AM

With the potential to become a $140 billion market by 2021, it’s safe to say VoIP is here to stay. But you know what’s an even bigger market? Organizational fraud. Leading publications like Forbes pin this market as high as $190 billion per year, and that undoubtedly includes VoIP fraud.

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Tags: Telecom, VoIP

Five Proven Ways to Avoid VoIP Fraud

Posted by Allison Boccamazzo on June 9, 2017 at 10:21 AM

A year or two ago, we did a comprehensive overview of VoIP fraud including what it is, how to prevent fraud damage, and even what the average attacker is thinking. After a glance at recent research, however, we think it’s time to bring this topic back to the table.

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Tags: Telecom, VoIP

VoIP Businesses: Here’s Your 2017 To-Do List

Posted by Allison Boccamazzo on December 28, 2016 at 10:00 AM

It’s hard to believe that 2017 is right around the corner. These remaining days are crucial for one reason: strategic planning. Whether that means ensuring you’ve invested in the right products/services or finalizing quarterly/yearly objectives, planning is essential—and time is of the essence. For VoIP-based businesses that have yet to iron out their 2017 strategic roadmap, we'll give you three things to do to ensure a positive and profitable start to the year.

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Tags: VoIP

VoIP Translations & You

Posted by John Livingston on December 27, 2016 at 10:00 AM

Today we bring you a post from John Livingston, our Technical Support Coordinator here at VoIP Innovations. John has been here for over six years working on the front lines assisting our customers and fellow employees alike. He's quite experienced in the area of VoIP Translations, so without further ado, let's hear from John!

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Tags: Telecom, Telephony, VoIP

VoIP Audio: Do You Hear What I Hear?

Posted by Allison Boccamazzo on December 22, 2016 at 8:46 AM

This holiday season, we’re hearing a lot of familiar sounds: bells ringing, choirs singing, the clacking of hooves during winter carriage rides. For VoIP-based businesses, however, the question isn’t necessarily “Do you hear what I hear?” but rather, “What don’t I hear that I should be?”

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Tags: VoIP, Telecom

The Ins and Outs of Latency

Posted by Allison Boccamazzo on December 20, 2016 at 9:17 AM

When it comes to any appointment, meeting or call, chances are you’re going to make sure you’re not late. If you are, you’ll begin working off an unorganized schedule that will leave you feeling muddled and hectic. If you ask us, this same rule of thumb should apply to the technology behind VoIP calls; voice packets that are “late,” so to speak, will only disrupt call quality and efficiency. This is exactly what makes network latency an issue for so many businesses today.

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Tags: Latency, VoIP, Telecom

Top 10 Tools to Help VoIP Businesses: Pt. II

Posted by Tim Klein on December 14, 2016 at 8:40 AM

Once again we're back with Tim Klein, Technical Service Representative II here at VoIP Innovations. Tim works on the front lines assisting our customers and is well versed in the many different types of tools available to find solutions for our callers. Let's see what tips Tim has for us today as he continues with Part II.

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Tags: Telecom, VoIP

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