Jitter is defined as “slight irregular movement, variation or unsteadiness.” That may sound a lot like you before your morning cup of coffee, but imagine how jitter sounds (literally) when it comes to your VoIP calls. The answer: not good.
Today we're handing over the reigns to Tim Klein, a Technical Service Representative II here at VoIP Innovations. Working on the front lines assisting our customers, Tim is well versed in the many different types of tools available to find solutions for our callers. Without further ado, take it away, Tim!
Verizon’s “Can you hear me now?” campaign is perhaps one of the most recognizable and realistic we’ve ever seen (certainly at least over the last decade). Although the “can you hear me now?” guy switched carriers—he's now working for Sprint—his renowned catchphrase remains truer than ever today in (almost) 2017 from when we first heard it back in 2002. This unfortunately says a lot about the continued issue of poor audio quality.
‘Tis the season for giving thanks, and we’ve got a lot to be grateful for. Nearing the top of our list is our Fraud Detection Service, which enables businesses to effectively detect VoIP fraud and lower (if not, eliminate) the risks associated with it. This is a pretty significant tool, considering that research shows telecommunications providers can lose up to $150 million per year due to fraudulent calls.
When you think “hacker,” you may think about individuals like those behind the infamous DNC email leak this summer in light of the 2016 presidential campaign. Or, you may recall the hackers who were behind the massive attacks on Internet performance company Dyn. To business leaders, however, hackers come in all shapes and sizes—including VoIP fraud hackers.
Every technology today isn’t without its potential risks and challenges, including VoIP. The important thing to remember is that any risk can be evaded (if not eliminated altogether) with the right defense strategy. At VoIP Innovations, we believe this all starts with education.
At this point, we’re no longer wondering if businesses are using VoIP (the global market is slated for a 9 percent CAGR between 2016 and 2021), but how businesses can further maximize their current VoIP investments. This includes protecting one’s organization against potential security issues that inherently come with VoIP, like VoIP fraud: the unauthorized use of paid communication services charged to someone who isn't expecting it, whether that be a service provider or customer.
Do a quick Google search for top VoIP trends and you’ll likely see two words in your results: VoIP fraud. Fraud unfortunately represents an emerging VoIP trend in which hackers gain unauthorized use of paid communication services, which are charged to someone—either a service provider or end-user—unbeknownst to them.
Running a VoIP business for more than a decade has taught me that time is our most valuable asset. When I first started out, time wasn’t as big of a deal. But as my company grew, time became the obvious chokepoint. I suppose it makes sense; having fewer clients means you have fewer technical support calls, fewer billing issues, and fewer number ports. Later in my career, I learned to value my time over money. You can always make more money, but you can’t make more time. Or can you?
Delivering voice and multimedia over an IP network saves businesses time and money, while keeping security and QoS top of mind. But, just like any other investment, the time will come where your VoIP phone system will eventually need some tune-ups (after all, nothing ever works 100 percent of the time).